1. How to prepare for the trip?
Our operators will be happy to help you with choosing the time, type of service, advise on properly preparing the patient.
- Assess the patient's condition
We do not recommend transporting the patient in case of exacerbations and sudden deterioration of health, as it is not safe. Our operators will advise whether in such cases you should order a resuscitation vehicle accompanied by a doctor, or refrain from traveling until the moment of stabilization.
Immediately before leaving, we ask you to measure the patient's pressure and temperature to make sure they are in good condition, treat the wounds and make a bandage.
- Prepare morally
At the time of illness, any change in location can become a significant stress for the patient. That is why a few days before transportation it is worth start ing a conversation and paying attention to the wishes of the transported - we will only be grateful for tips on how to make the trip as comfortable and calm as possible.
- Do not forget the documents
During transportation, the only document required is a patient's identity card. In case of planned hospitalization, it is necessary to have also a negative test for covid-19.
If necessary, we will help with a trip to the laboratory to take the test.
Depending on the hospital's policy, you may need to bring a referral for hospitalization.
- Collect things
We will ask you to prepare personal belongings for the trip in advance, as the price includes 10 minutes of waiting time.
We care about your safety and therefore do really follow the rules of antiseptics in our cars. Drivers are always wearing a mask, which is changed regularly (4 times a day), the vehicle is disinfected before each departure.
All passengers must wear in masks. Persons who have symptoms of respiratory diseases, atypical pneumonia, signs / or confirmed diagnoses of viral and infectious diseases, are recommended for transportation in specially equipped resuscitation vehicles.
MEDICAR PROVIDES SERVICES OF TRANSPORTATION OF PATIENTS WITH COVID-19 (in resuscitation vehicles).
3. When to place an order?
Please handle orders in advance. Resuscitation vehicles must be ordered at least 1 day before transportation (it is necessary to provide equipment for the car and notify the medical staff about the details).
4. What services are included in the cost?
The cost of all fares includes a 10-minute waiting time and assistance in descending to the car, provided there is an elevator on the floor.
In other cases, you can order additional services: descent and ascent in the absence of an elevator on the floor, additional waiting time, assistance with extra luggage, stops and shopping along the route, etc.
Please note that we do not provide refunds for services of MediCar, MediCar + and Medicine delivery in case of cancellation after the payment has been made.
5. Who needs medical transportation?
This service can be useful for people with limited mobility - people with disabilities, fractures, spinal injuries, bedridden patients, etc., as well as before hospitalization and after surgeries.
We especially recommend the MediCar service for transporting the elderly for their comfort - our driver will help them go down the stairs and carry things to the car.
6. How is long-distance transportation in Ukraine carried out?
MediCar provides medical transportation services in Ukraine - please make an order, and our operators will calculate the route and costs in detail.
7. Who needs support? What do you need to know?
The presence of support is a significant advantage - all cars have room for one person, except the patient. It is necessary to accompany bedridden patients.
8. Confidentiality and data processing
We assure you that all the data obtained will be used solely to provide quality transportation services and ensure maximum comfort.
Personal data will only be stored in order to be processed by our operators and drivers.
We respect medical confidentiality, so information about the diagnosis is visible only to the operator.
If important details about the patient's health have not been reported and the actual state of health is worse than previously given, the driver may refuse to perform the transportation without any refund.